Recipient Guard — Support

Help with the Outlook add-in that warns you before sending to a likely wrong recipient.

Contact

Email support@recipientguard.co.uk and we'll get back to you. Please include your Outlook version (new Outlook on Windows, Outlook on the web, or classic Outlook) and a description of the issue.

Common questions

• How does it decide a recipient is wrong? It flags recipients outside your organisation, recipients that share a name or username with another recipient, and — with Smart detection on — recipients that differ from the address you usually use for that person.
• Smart detection isn't finding my contacts. Click Turn on smart detection and accept the one-time permission prompt. It needs a Microsoft 365 account and works on new Outlook and Outlook on the web.
• It flagged a recipient that was correct. Choose Send anyway, or use Don't warn about this address to stop flagging it in future.
• How do I remove it? Remove the add-in from Outlook's add-in management. To revoke its permissions, visit myapps.microsoft.com.

Privacy

Recipient Guard has no server and sends none of your data to us. See the Privacy Policy for details.

Recipient Guard is provided by RecipientGuard Ltd, registered in England and Wales (company number 17168880). · Privacy · Terms